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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  4145

Cambridge, ON, CA, N3H 4R7

Date:  Jul 8, 2021

Senior Customer Training Coordinator


Job Description

The Senior Customer Training Coordinator is responsible for delivering a best in class training experience to ATS’ customers. You will analyze training requirements specific to customer needs and research, write, teach and/or source training courses related to identifiable needs. 

Additional Information

Training Coordination:
•    Maintain, execute and develop existing training procedures and apply those procedures to support production schedules while meeting training scheduling.
•    Schedule classes based on equipment and customer availability.
•    Preparation and review of training quotations to respond to customers R.F.Q.’s.
•    Be able to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.

Training Content Creation:
•    Assist in the development of technical curriculum, such as student course books, in the area of Automation Systems, Safety, and I.S.O.
•    Assist in the integration of support manuals with that of training material and verify the delivery of the information to ATS customers.
•    Support the development of digital twin for training, training videos and IIoT software training for integration into the training program
•    Develop and capture video content of technical material and provide editing, audio overlay, text overlay and processing and integrate Human Performance behaviours into the training programs
Training Delivery:
•    Conduct programs to train ATS customers in equipment installation, programming, safety, maintenance and repair of custom machinery and equipment such as robots and programmable controllers, following manuals, specifications, blueprints and schematics, using hand tools, measuring instruments and test equipment.
•    Make follow-up calls with customer to verify that the quality of training delivered meets or exceeds customer expectations in an efficient manner.
•    Confer with management, other ATS resources and customers to determine training objectives. 

General Duties:
•    Perform other duties as specified by the Global Director Nuclear, After Sales Services.
•    Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
•    Work in compliance with divisional health, safety and environmental procedures.


Three-year college diploma in an engineering field, or successful completion of a skilled trades apprenticeship or degree in instructional design, instructional technology, adult education or equivalent experience. 


A minimum of five years of experience in customer training as well as the assembly, repair or service of automation machines or equipment.  Familiar with word processing, basic CAD, and PC’s.  Must be able to work in a multi-disciplined engineering environment.  Good mechanical aptitude required.  Excellent communication, teamwork and presentation skills, and the ability to succeed in a fast-paced environment are essential.  Previous experience in training and program development is required. The ideal candidate will possess strong computer skills and will be flexible to work occasional overtime and weekend shifts to meet customer schedules.

Why Join ATS?​

  • Be a part of a global organization that is a leader in its industry
  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
  • Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
  • Ability to participate in a variety of charitable events
  • Social Club that offers BBQs and other social events throughout the year
  • Work with other bright, talented people and discover opportunities for professional growth
  • And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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