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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  4226

Rolling Meadows, IL, US, 60008-3833 Chicago, IL, US, 60008-3833

Date:  Jul 7, 2021

Sales and Service Representative - Spare Parts

Join a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.   
You are the right person for the job if …
… you consider yourselves organized.
… you consider yourselves focused and driven to succeed.
… you look for a place to make a contribution.
… you find enjoyment to figure out how to get the job done.
… you can collaborate with other team members to achieve success.
Your role is to drive the spare parts sales through actively quoting spare parts, managing open opportunities, spares order entry upon receipt of PO and execution management. 

Your responsibilities will include:

  • Interface with customers and internal team members to provide information in response to inquiries about products/services and to handle/fulfill requests.  
  • Lead programs to increase spares sales, on-time delivery and drive improvement in overall customer experience.
  • Drive exceptional brand and buying experiences for all customer across multiple service touchpoints - both digital and physical.
  • Help implement and drive measurements that drive success in spares proposal on time delivery, capture rate, bookings and on time delivery at various customer touchpoints that impact the customer experience.
  • Interface with internal buyers to expedite, track and ensure on-time delivery of parts orders.
  • Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders.
  • Build and maintain strong customer relationships.
  • Provide support to Service Technicians, Project Manager and Account Managers to simplify service processes and eliminate bottlenecks.
  • Leverage the CRM (Saleforce), ERP (JDE) and Service Platform (Oracle) and other technologies to maximize the divisional capabilities and resolve customer issues.
  • Maintain data in the CRM system (Salesforce).
  • Support generation of new quotes and order fulfillment.
  • Support Service request ticket management to successful closure.
  • Identify customer service issues and work with designated departments to drive to resolution.
  • Drive, support and participate in continuous improvement activities to improve processes, procedures, and the Customer Experience.


  • High school diploma or equivalent.
  • 2+ years of customer service-related experience. 
  • Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently, multitask and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Proficient in the use of Microsoft Outlook, Excel, Word and data entry software.
  • Experience with CRM software, Salesforce is a plus.

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! Watch us work here!


Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.


Benefits ATS Life Sciences Chicago offers:

  • Competitive compensation package
  • Comprehensive benefits (including health, dental vision and employee assistance program)
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Tuition reimbursement
  • Wellness reimbursement
  • Paid time off
  • Annual paid volunteer day off
  • Fully climate-controlled environment
  • Professional growth opportunities
  • And more!

Apply now »