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Società ATS:  Comecer
ID richiesta:  5048
Luogo: 

Joure, FR, NL, 8501 XC

Data:  30-set-2021

Help Desk Service Engineer

Job Details

Job Title: Help Desk Service Engineer (1 FTE)
Location: Netherlands, Joure
Reporting to: Service Manager

Job Purpose

Comecer Netherlands BV in Joure develops, produces and sells innovative instruments and software for Nuclear Medicine departments in hospitals and industry. Comecer Netherlands BV is part of the Comecer Group that is an ATS Automation company. Our products are sold worldwide.
We are searching for a Help Desk Service Engineer who will:
•    Give 1st level (fist entry point for our customers) and 2nd level (trouble shooting) support via email and phone to the end-users during their daily use or during installation of our products;
•    Provide remote support via for example TeamViewer, VNC, Remote Desktop;
•    Keep track of issues reported by mail or via phone, supported by IT ticketing system;
•    Provide constructive input to the Product Development team for improvement of the products;
•    Visit customers on-site (world-wide) for installation or trouble shooting (up to 25% of the time);
•    Give training to end-users on location and remote.

Qualifications and / or Experience Required

•    MBO level 4 (Commercial Technical Engineering, Smart Industry) or  proven experience in a similar role
•    Knowledge of Electronics, Mechatronics, IT, networking
•    Experience with maintenance of medical systems and ICT application management in the healthcare is a pre
•    Languages: Dutch and English
•    Willing to travel in The Netherlands and abroad;
•    Driving license B

Desired Skills and Experience

•    Hands-on experience with trouble shooting of hardware and software / ITproblems
•    Excellent customer service skills in verbal presentation and written communication
•    Flexible, enthusiast and proactive
•    Excellent time management and organizational skills
•    Accurate and social

What We Offer

•    A challenging, varied and responsible job in a nice atmosphere with highly motivated colleagues
•    A competitive salary and growth opportunities.

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