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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  6377

Cambridge, ON, CA, N3H 4R7

Date:  Jan 23, 2023

Field Service Representative - Controls Engineering

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Industrial Automation division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.

We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.


Major Duties

The Field Service Representative - Controls Engineering is responsible for all quoting activities required to meet their customer quote requirements in a timely manner including gathering, creating or providing information as needed.  The Service Representative is also accountable for machinery repairs, programming and service at customer facilities for both warranty and non-warranty issues.  They will also be the main service contact for strategic customer accounts.

Job Description

  • Provide detailed customer quotations as required.
  • Main contact for both internal and external customer with service requirements.
  • Travel to both domestic and international customer locations as required (up to 50% travel required)
  • Make follow-up calls with customer to verify the need for future service calls.
  • Assist Manager in budgeting, capital planning and resolving accounts receivable issues. 
  • Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status. 
  • Advise management regarding customer satisfaction and product performance and make suggestions for product improvements. 
  • Provide/arrange for customer training as required. 
  • Work with suppliers to resolve technical issues at customers’ sites.
  • Instruct and direct workers in servicing and repairing equipment.
  • Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
  • Responsible for completion of various reporting requirements. 
  • Responsible to execute contracts to completion. 
  • Available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.
  • Actively work with Sales and the Manager on account management and development.
  • Assist with Spare Parts and other department staff as defined by the Manager.
  • Take on temporary or permanent assignments as defined by the Manager.

Travel is required to both domestic and international customer locations

Must be fully vaccinated against COVID-19 with Health Canada-approved vaccines as a condition of employment prior to start date

Additional Responsibilities: 

  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Adhere to all ATS health and safety rules and procedures.
  • Follow customer’s plant and safety regulations while at their facility.
  • Work in compliance with divisional health, safety and environmental procedures.
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
  • Report any unsafe conditions or unsafe acts. 
  • Report defect in any equipment or protective device.
  • Ensure that the required protective equipment is used for the assigned tasks.
  • Attend all required health, safety and environmental training.
  • Report any accidents/incidents to supervisor.
  • Assist in investigating accidents/incidents.

Additional Information


  • A post-secondary engineering degree, diploma or equivalent, specializing in mechanical, electrical, systems or computer engineering.



  • Minimum of 5 years experience in a hands-on programming environment
  • Strong programming, mechanical and electrical problem solving skills.
  • Understanding of robotics, control systems and machine operation with hands-on experience is desirable.
  • Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants.  
  • Experience in dealing with customers to resolve problems is required.  
  • The ability to read drawings, reference manuals and assembly systems instruction guides is essential.  
  • Must have experience and be proficient with Microsoft Word and Excel.  
  • Individual must have the ability to gain knowledge to readily determine parts of an assembly.
  • Requires excellent interpersonal and commercial skills.

Why Join ATS?​

  • Be a part of a global organization that is a leader in its industry
  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
  • Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
  • Ability to participate in a variety of charitable events
  • Social Club that offers BBQs and other social events throughout the year
  • Work with other bright, talented people and discover opportunities for professional growth
  • And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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