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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  10287

Cambridge, ON, CA, N3H 4R7

Date:  Nov 10, 2023

Key Account Business Development Leader (Global After Sales & Service)


ATS is a Digital Industry 4.0 leading automation solution provider to many of the world's most successful companies. With a culture of innovation, dedication to quality and teamwork, ATS is reinventing the manufacturing industry bringing automation, integration and lifecycle performance service to customer in markets such as life sciences, food & beverage, transportation, consumer products, and energy. 

ATS' Global Services team is a dynamic, change leading team that drives the delivery of value-driven services to our customers worldwide. Global Service is a growing component of the overall value delivery to customers globally and offers an opportunity for a passionate, customer-centric professional to join our team to drive ongoing value. 

Are you a hands-on problem solver with a passion for key account sales, customer experience, delivering customer solutions and driving economic value across industries, be part of an exciting, fast-paced, and progressive organization committed to diversity and professional growth!

Every day you will be presented with new and interesting challenges, where you can help customers in various industries solve their manufacturing problems. ATS Global Service provides a unique learning environment, where you can surround yourself with like-minded people who are also committed to sharing knowledge and learning new skills. 

This strategic role will provide global leadership of the development and execution of our aftermarket services to a portfolio of our major accounts. This objective will be achieved by leading a global coordination of our resources in selling ATS' service portfolio to exceed customer expectations and ensuring they are supported by our lifecycle support strategy. This position requires a candidate with a strong key account sales acumen, technical background, project management experience, customer relationship development skills and has the character to influence without authority. 

The Key Account Business Development Leader will execute all activities in alignment with the Global After Sales & Service strategy. 


  • Drive new after sales opportunities from discovery through close at designated accounts including vetting all proposals and solutions. 
  • Helps ensure the closure of outstanding after sales and service financial transactions. 
  • Develop external customer relationships across the organization to sell lifecycle service solutions. 
  • Coordinate various global after sales & services resources in successfully executing the strategic focus of deepening and sustaining our returns within the defined key account. 
  • Develop the overall Life Cycle Support Strategy with the customer for all their assets. 
  • Lead proactive aftermarket interventions to ensure continuous performance improvements. 
  • Acting as an aftersales escalation point of contact for the account’s corporate leadership. 
  • Become an expert on ATS automation systems, our customer’s application needs, our life cycle support strategy and our standard service products. 
  • Develop and maintain a dashboard of our customer’s asset base and their Overall Equipment Effectiveness (OEE) performance. Leverage that intelligence to support the customer’s goals through our ATS standard service products. 
  • Schedule bi-weekly or monthly program reviews with the customer’s sites to review system performance, open issues and update on agreed upon actions. 
  • Monitor and help co-ordinate global internal ATS support for the field teams when on-site. 
  • Drives resolution to outstanding issues from SAT or program reviews 
  • Work with the division and regional service teams to facilitate a successful onsite execution to achieve on-time, on- budget and OEE improvement goals. 
  • Provides governance on the use of the CRM to manage their accounts opportunities, support resolutions and record interactions. 
  • Effectively articulate the value proposition of ATS Services to colleagues and customers. 
  • Listen to and document customer feedback for distribution to the internal stakeholders. 
  • Evaluate industry and market trends to help develop relevant after-sales and service solutions. 
  • Develop and maintain productive relationships with ATS stakeholders around the world. The KASL should become the go-to person for the aftermarket aspects of their account. 
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. 


•    Bachelor or post-secondary diploma, degree, or certificate of qualification specializing in a technical field.
•    Minimum of 7 years of experience required in key account sales, project management and service relationship management in an automated manufacturing  environment.
•    Self-driven, pro-active, resourceful, tenacious, and able to influence without authority.
•    Able to read or learn to read technical blueprints and a BOM, understand the process for assembling a system and understands automated machine controls (languages, programming, HMI’s, and other Interfaces)
•    Fluent in English, written and oral.
•    Experienced in the use of a CRM and understands its importance.
•    Possesses excellent time management skills and is able to co-ordinate multiple projects
•    Proficient with Microsoft software tools such as Word, Excel etc.

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