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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  6853
Location: 

Cambridge, ON, CA, N3H 4R7

Date:  Jun 23, 2022

Inside Technical Sales

 

Job Description

ATS Life Sciences Cambridge is a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team. 

MAJOR DUTIES:

The Spares Service Solutions Specialist will develop our understanding of customers and their assets. The individual will identify where our service products add value. They will drive bookings to plan within the acceptable margins tolerance and contribute to our voice of the customer (VOC) scores by exceeding customer expectations.



SPECIFIC RESPONSIBILITIES:
•    Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
•    Help implement and drive key performance indicators (KPI) that drive front-end success in proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.
•    Build sustainable and mutually profitable relationships with customers.
•    Proactively contact current and potential customers to educate them on our services, where our solutions adds value and to develop opportunities.
•    Understands the importance of maintaining the customer relationship management (CRM) system, i.e. Salesforce, leveraging it to manage customer relationships and opportunities, including asset intelligence.
•    Delivers detailed request for quote’s (RFQ), services quotations and provides frequent updates of opportunities within the CRM for all service product offerings.
•    Proactively manages their pipeline with the CRM and provide accurate bookings forecasts on an ongoing basis.
•    Provide the Service Project Managers with relevant asset and customer information for them to prepare commercial packages ahead of all field resource visits to site.
•    Attend commercial and training meetings to keep at the forefront of the Company’s latest service offerings and capabilities.
•    Support follow-up and initial triage for customer satisfaction surveys.
•    Actively support projects to simplify service processes and eliminate bottlenecks.
•    Ensure that all business activities are performed in compliance with the ATS Code of Conduct.
•    Assist with outstanding Service-related collection issues as needed.
•    Other duties as assigned.

Additional Information

QUALIFICATIONS:

Education:

  • Post Secondary Engineering Diploma, Degree in Engineering.

Experience:

  • Two (2) years sales’ experience in a technical service/parts environment with a proven ability to consistently achieve performance targets.
  • Ability to accurately document and record customer information.
  • Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills.
  • Ability to work independently, multitask and manage one’s time.
  • Previous experience with Microsoft Office suite, Oracle JD Edwards, Salesforce


HEALTH, SAFETY, AND ENVIRONMENTAL: 
•    All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner. 
•    Work in compliance with divisional health, safety and environmental procedures 
•    Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods 
•    Report any unsafe conditions or unsafe acts • Report defect in any equipment or protective device 
•    Ensure that the required protective equipment is used for the assigned tasks 
•    Attend all required health, safety and environmental training 
•    Report any accidents/incidents to supervisor 
•    Assist in investigating accidents/incidents 
•    Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Sciences division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.

We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.

 

 

Why Join ATS?​

  • Be a part of a global organization that is a leader in its industry
  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
  • Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
  • Ability to participate in a variety of charitable events
  • Social Club that offers BBQs and other social events throughout the year
  • Work with other bright, talented people and discover opportunities for professional growth
  • And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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