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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  6267

Cambridge, ON, CA, N3H 4R7

Date:  May 13, 2022

Sr. Customer Training Coordinator

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Industrial Automation division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.

We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.


The Senior Customer Training Coordinator is responsible for delivering a best in class training experience to ATS’ customers. You will analyze training requirements specific to customer needs and research, write, teach and/or source training courses related to identifiable needs.  The incumbent will also deliver training content/classes onsite at ATS or/and at customer sites as required


Training Coordination:
•    Maintain training database, including evaluation, certification and tracking of ATS customer trainees.
•    Maintain, execute and develop existing training procedures and apply those procedures to support production schedules while meeting training scheduling.
•    Coordinate the operation of a technical training center at ATS and other locations as needed.
•    Coordination and oversight of technical training material at customer site
•    Upgrade personal knowledge of automation components and devices as needed.
•    Maintain electronic reporting of the operation of the training system.
•    Schedule classes based on equipment and customer availability.
•    Preparation and review of training quotations to respond to customers R.F.Q.’s.
•    Provide monthly reports detailing previous months’ activities.
•    Be able to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.


Training Content Creation:
•    Assist in the development of technical curriculum, such as student course books, in the area of Automation Systems, Safety, and I.S.O.
•    Assist in the integration of support manuals with that of training material and verify the delivery of the information to ATS customers.
•    Support the development of digital twin for training, training videos and IIoT software training for integration into the training program
•    Develop and capture video content of technical material and provide editing, audio overlay, text overlay and processing and integrate Human Performance behaviours into the training programs
•    Support the creation and development of computer-based training (online learning)
•    Write training programs, including training outline, manuals, handouts and presentation materials.
•    Create and administer, where necessary, written or practical exams.


Training Delivery:
•    Conduct programs to train ATS customers in equipment installation, programming, safety, maintenance and repair of custom machinery and equipment such as robots and programmable controllers, following manuals, specifications, blueprints and schematics, using hand tools, measuring instruments and test equipment.
•    Make follow-up calls with customer to verify that the quality of training delivered meets or exceeds customer expectations in an efficient manner.
•    Confer with management, other ATS resources and customers to determine training objectives. 
•    Demonstrate procedures being taught.
•    Observe trainees in both classroom and during hands-on activities to ensure good knowledge transfer, and safety and answer trainees’ questions.



•    Three-year college diploma in an engineering field, or successful completion of a skilled trades apprenticeship or degree in instructional design, instructional technology, adult education or equivalent experience.



•    A minimum of five years of experience in customer training as well as the assembly, repair or service of automation machines or equipment.

•    Familiar with word processing, basic CAD, and PC’s.  

•    Must be able to work in a multi-disciplined engineering environment.  

•    Good mechanical aptitude required. 

•    Excellent communication, teamwork and presentation skills, and the ability to succeed in a fast-paced environment are essential. 

•    Previous experience in training and program development is required.

•    The ideal candidate will possess strong computer skills and will be flexible to work occasional overtime and weekend shifts to meet customer schedules.

Why Join ATS?​

  • Be a part of a global organization that is a leader in its industry
  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week!
  • Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
  • Ability to participate in a variety of charitable events
  • Social Club that offers BBQs and other social events throughout the year
  • Work with other bright, talented people and discover opportunities for professional growth
  • And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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