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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  3118

Cork, Munster, IE

Date:  Apr 4, 2021

Project Management

Job Description

The After Sales & Service team is looking for a detail orientated, hardworking, customer focused and technically strong Service Project Manager (SPM) who enjoys team work, client relationships and challenging projects.

The Service Project Manager (SPM) will be responsible for managing project commitments from receipt of purchase orders through to completion and acceptance by the customer. The SPM will do so within budget and without deviations from target; ensuring we exceed customer’s expectations and guarantee repeat business.


Specific Responsibilities

  • Plan, monitor and successfully control the project from the receipt of the order through delivery of services at the customer’s site.
  • Lead a multi-disciplined project team to execute projects on schedule, within budget, delivering the contracted scope of work to all applicable codes and standards.
  • Key customer contact for assigned projects. Responsible for exceeding customer satisfaction.
  • Maintain regular contact (verbal and written) with key customer representative(s) ensuring all key project events and issues are documented in writing.
  • Manage project risks through assessment, identification and mitigation of potential risks
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
  • Develop suitable budget allocations for ATS labour and materials.
  • Oversee project schedule development and identify all critical path activities.
  • Manage project resources. Ensure that adequate resources are assigned to all project tasks.
  • Prepare accurate financial and resource forecasts throughout the life of the project.
  • Develop reports as required by ATS Management and attend project status meetings.
  • Elevate deficiencies to department manager.
  • Formulate actions to keep project on time and on budget.


Post-Secondary Diploma or Degree in a technical or lean manufacturing practice

  • Project Management designation considered an asset
  • Minimum 10 years’ experience in customer service management, lean process and procedure practices in a manufacturing environment.
  • Experience with Service Project Kick-Off (PKO) meetings and Project Execution Planning (PEP).
  • Self-driven, attentive to detail, consistent, and process driven.
  • Experienced in managing programs with multiple project managers involved.
  • Fluent in English, written and oral, second language in German is an asset
  • Experienced in the use of a CRM and understands its importance.
  • Possesses excellent time management skills and is able to co-ordinate multiple projects
  • Proficient with Microsoft software tools including Word, Excel and Power Point etc.
  • Must have a proven track record of providing positive leadership and coordination to projects – line moves, machine retrofits, etc.
  • Must have acted in a leading role in a variety of projects on a multidiscipline team.
  • Must have a practical working knowledge of robots, PLC’s, instrumentation or other machine controls packages, sensors and pneumatics.
  • An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
  • Must be familiar with the use of MS Excel, PowerPoint, JD Edwards and CRM software.
  • Requires excellent interpersonal skills and strong business acumen.
  • Experience managing budgets, financial forecasting and developing labour and material estimates.
  • Demonstrates strong multi-tasking, time management skills, while being resourceful and independent.
  • Able to influence without authority.
  • Possesses excellent time management skills and is able to co-ordinate multiple projects

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