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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  5072

Lewis Center, OH, US, 43035-9424 Wixom, MI, US, 48393

Date:  Sep 28, 2021

Key Account Service Leader

Job Description


The Key Account Service Leader will provide leadership for the development and execution of our Industrial Automation services strategy to one or more of our key Industrial Automation accounts globally. This objective will be achieved by leading a global coordination of our resources in exceeding customer’s expectations and ensuring they are supported by our life cycle support strategy. This position requires a candidate with a strong technical background, project management experience, customer relationship skills, and the character to influence without authority.

Essential Job Duties

  • Coordinate the various global after sales & service resources in successfully executing the strategic focus of deepening and sustaining our returns within the defined key account.
  • Develop the overall Life Cycle Support strategy with the customer for all their assets.
  • Lead proactive aftermarket interventions to ensure continuous performance improvements.
  • Drive new after sales opportunities at designated account, including vetting all proposals and solutions.
  • Accountable for the execution of all aftermarket services via our regional services teams around the world.
  • Serve as an aftersales escalation point of contact for the account’s corporate leadership.
  • Become an expert on industrial automation systems, our customer’s application needs, our life cycle support strategy and our standard service products.
  • Develop and maintain a dashboard of our customer’s asset base and their Overall Equipment Effectiveness (OEE) performance. Leverage that intelligence to support the customer’s goals through our ATS standard service products.
  • Schedule bi-weekly or monthly program reviews with the customer’s sites to review performance, open issues and update on agreed upon actions.
  • Monitor and help coordinate global internal ATS support for the field teams when on-site.
  • Drive resolution to outstanding issues from SAT or program reviews
  • Work with the division and regional service teams to facilitate a successful onsite execution to achieve on-time, on- budget and to OEE improvement goals.
  • Help ensure the closure of outstanding after sales and service financial transactions.
  • Provide governance on the use of the CRM to manage their accounts opportunities, support resolutions and record interactions.
  • Effectively articulate the value proposition of ATS Services to colleagues and customers.
  • Listen to and document customer feedback for distribution to the internal stakeholders.
  • Evaluate industry and market trends to help develop relevant after sales and service solutions.
  • Develop and maintain productive relationships with ATS stakeholders around the world. The KASL should become the go-to person for the services aspects of their account and spend significant time on the customer site.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Other responsibilities as required.



  • Post-secondary diploma, degree, or certificate of qualification specializing in a technical field.
  • 10+ years of experience in project management and service relationship management in an automated manufacturing environment.
  • Experience in leveraging digital services considered an asset. 
  • Self-driven, pro-active, resourceful, tenacious, and able to influence without authority.
  • Able to read technical blueprints and a BOM, understand the process for assembling a system and understands automated machine controls (languages, programming, HMI’s, and other Interfaces)
  • Well versed in the use of a CRM.
  • Possesses excellent time management skills and is able to co-ordinate multiple projects
  • Proficient with Microsoft Word, Outlook, & Excel
  • Ability to read, speak, write, & understand English in a professional manner


*Visa sponsorship is not available for this role


Benefits ATS Global Service offers:

  • Medical, Dental, and Vision Insurance
  • 401(k) Match - 100% of the first 3% of contributions, 1/2 the 4th and 1/2 the 5th
  • 10 Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Education Reimbursement
  • Exceptional Leadership
  • Opportunities for Development
  • Employee Share Purchase Plan (ESPP)
  • Employee Referral Program
  • Employee Assistance Program (EAP)


To keep our employees safe:

  • While Traveling for work
    • Travel Preparedness Kits (KN95 masks, hand sanitizer, sanitizing wipes, and disposable gloves)
  • Onsite
    • Hand sanitizer dispensers placed throughout the facility
    • Require social distancing
    • Provide disposable gloves and respirators upon request
    • Conduct visitor health assessments

Take your place among the best in the business, and grow your career with ATS Global Service. Join an environment where a passion for innovation combines with an uncompromised commitment to quality. Join the Winning Team at ATS Automation, a great place to automate your future!

Apply now »