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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  4513

Phoenix, AZ, US, . Nashville, TN, US, . Wixom, MI, US, 48393 Boston, MA, US, . Concord, NH, US, 3811 Indianapolis, IN, US, 46250 Newark, DE, US, . Indianapolis, IN, US, 46250 Salt Lake City, UT, US, . Chicago, IL, US, 60008-3833 Bessemer, AL, US, 35022

Date:  Jul 16, 2021

Mechanical Automation Service Technician



ATS Automation is seeking a Automation Field Service Technician (FSE) who will be responsible for delivering technical support to our customers by providing installation, preventive maintenance, training, and troubleshooting on automation and robotic equipment in the medical device, pharmaceutical and other life science industries. 


Essential Job Duties

  • Troubleshoot mechanical and electrical equipment at customers’ facilities and make the necessary adjustments to bring equipment up to running status
  • Study blueprints, schematics, manuals, or other specifications to determine installation procedures.
  • Operate equipment to demonstrate proper use or and analyze malfunctions.
  • Set up and test industrial equipment to ensure that it functions properly.
  • Perform preventative maintenance. 
  • Establish and maintain a positive relationship with customers; support and follow-up on customers’ concerns and problems 
  • Resolve service requirements over the phone if possible
  • Make recommendations to repair/replace items
  • Facilitate warranty/non-warranty claims with the customer
  • Be available to be on call on a rotational basis


  • A High School or GED diploma and/or TMA (Tooling & Manufacturing Association) or Tool and Die training
  • 3-6 years of experience in a hands-on mechanical/electrical environment
  • 2+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • 2+ years of experience troubleshooting and responding to customer concerns.
  • The ability to read drawings, reference manuals and assembly systems instruction guides
  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Experience using precision measurement equipment (i.e. Dial indicators, calipers, etc.)
  • Proficient in the use of Microsoft Word and Excel
  • Ability to gain knowledge to readily determine parts of an assembly
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function
  • Ability to read, speak, write, & understand English in a professional manner


What we Offer:

  • Medical/Dental/Vision insurance
  • 401k matching
  • Paid Vacation
  • Paid Sick Days
  • Paid Holidays
  • Great work culture
  • And much, much more!


*Visa sponsorship is not available for this role

Take your place among the best in the business, and grow your career with ATS Global Service. Join an environment where a passion for innovation combines with an uncompromised commitment to quality. Join the Winning Team at ATS Automation, a great place to automate your future!

Apply now »