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ATS Company:  Sortimat
Requisition ID:  3026

Rolling Meadows, IL, US, 60008-3833

Date:  Jan 13, 2021

Automation Field Service Engineer



Job Description

ATS Automation is seeking an Automation Field Service Engineer (FSE) who will be responsible for delivering technical support to our customers by providing installation, preventive maintenance, training, and troubleshooting on automation and robotic equipment in the medical device, pharmaceutical and other life science industries. 


Essential Job Duties

  • Troubleshoot mechanical and electrical equipment at customers’ facilities and make the necessary adjustments to bring equipment up to running status
  • Establish and maintain a positive relationship with customers; support and follow-up on customers’ concerns and problems 
  • Resolve service requirements over the phone if possible
  • Make recommendations to repair/replace items
  • Follow customer’s plant and safety regulations while at their facility
  • Facilitate warranty/non-warranty claims with the customer
  • Be available to be on call on a rotational basis
  • Take on temporary or permanent assignments 
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
  • Adhere to all health and safety rules and procedures
  • Maintain International Standardization Organization (ISO) standards
  • Other duties as assigned

Additional Information


  • A High School or GED diploma and or TMA (Tooling & Manufacturing Association) or Tool and Die training
  • 3-6 years of experience in a hands-on mechanical/electrical environment
  • Ability to troubleshoot, test, repair and service technical equipment
  • Must have experience in dealing with customers to resolve problems
  • The ability to read drawings, reference manuals and assembly systems instruction guides
  • Proficient in the use of Microsoft Word and Excel
  • Ability to gain knowledge to readily determine parts of an assembly
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function
  • Ability to read, speak, write, & understand English in a professional manner


Join the Winning Team at ATS sortimat USA, LLC, a great place to automate your future! Take your place among the best in the business, and grow your career with ATS sortimat. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.


Benefits ATS sortimat offers:

Medical, Dental, and Vision Insurance

  • 401k
  • Fitness Membership Reimbursement
  • Paid Volunteer Time Off
  • 10 Paid Holidays
  • Paid Time Off


To keep our employees safe:

  • While Traveling for work
    • Travel Preparedness Kits (KN95 masks, hand sanitizer, sanitizing wipes, and disposable gloves)
  • Onsite
    • Hand sanitizer dispensers placed throughout the facility
    • Require social distancing
    • Provide disposable gloves and respirators upon request
    • Conduct visitor health assessments


*Visa sponsorship is not available for this role

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