Field Service Technician

Join a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. We advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.   
 

You are the right person for the job if …

… you enjoy bringing machines to life.
… you consider yourself organized.
… you consider yourself focused and driven to succeed.
… you are looking for a place to make a contribution.
… you find enjoyment in figuring out how to solve problems and get the job done.
… you are ready to be a part of our service team.
… you are ready to service our customers and ensure total satisfaction.
… you can collaborate with other discipline team members to achieve success with the project.
 

Basic responsibilities will include:

• Troubleshoot, repair and maintain mechanical and electrical equipment at customer facilities.
• Make recommendations to customers for items that require repair/replacement.
• Travel approximately 75% to domestic and international customer locations.
• Troubleshoot and support customer issues and needs by phone, email and web video meetings.
• Be available for on call support on a rotational basis.
• Assist with other technical projects as required.

Education:

A High School diploma or a GED  and/or TMA (Tooling & Manufacturing Association) or Tool and Die training or Electrician license/certification.

Experience:

• Three to six years of Field Service experience in a hands-on mechanical/electrical environment.
• Familiarity with and ability to use hand tools, voltage/pressure meters, measuring gauges and devices.
• Must be able to work in a multi-disciplined manufacturing and engineering environments, often under pressure-filled conditions.
• Must have experience in dealing with customers to resolve problems.
• The ability to read drawings, reference manuals and assembly systems instruction guides is essential.
• Must have experience and be proficient with Microsoft Word and Excel. 
• Excellent interpersonal and commercial skills.
• Electrician certification and license a big plus (high/low voltage.
• PLC/Controls experience a plus.
• Travel experience a plus.