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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  3818

Rolling Meadows, IL, US, 60008-3833 Chicago, IL, US, 60008-3833

Date:  Nov 23, 2021

Customer Service Manager - Service Applications Manager

Join a fast paced, exciting and progressive company experiencing incredible growth! We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.   
You are the right person for the job if …
… you consider yourselves organized.
… you consider yourselves focused and driven to succeed.
… you look for a place to make a contribution.
… you find enjoyment to figure out how to get the job done.
… you can collaborate with other team members to achieve success.
The Service Solutions Manager is responsible for the leadership of all front end team’s execution and capture of sales opportunities for support on all customer equipment assets to ensure we maximize upon the available asset opportunities and differentiate ATS as a pro-active partner in customer’s continuous improvement mission. This objective will be achieved by leveraging available customer touch points and assets through our global infrastructure and standard service products. 

Your responsibilities will include:

  • Work in partnership with your division’s back-end team and the Global Regional Service Leaders to grow our asset intelligence and deliver value-added services.
  • Responsible for bookings forecast, pipeline management and exceeding bookings plan.
  • Provide value-added input into services global front-end processes and products when needed.
  • Implement and maintain performance/talent management practices for your team.
  • Deliver effective pipeline reviews with their team, global colleagues and supervisors.  
  • Provide governance and interventions to ensure continuous performance improvements in our front-end execution that deepens our returns from customers.
  • Travel to customer sites as needed to provide critical input in the development and closing of major opportunities.
  • Develop and deliver detailed solutions based on customer’s costs, scope of operation and needs. Ensure that proposals are delivered to margin expectations.   
  • Manage the day to day customer activities and interactions of the Rolling Meadows SME Team; leveraging your team's touch points with customers to up-sell.
  • Schedule monthly program reviews with the customer to discuss system performance, manage customer feedback and update them on open issues; document and execute on agreed actions.
  • Leverage CAPEX in production, FAT and SAT to promote/sell additional services.
  • Support the closure of outstanding financial transactions.
  • Maintain data in the CRM; leveraging it to manage customer relationships and opportunities.
  • Effectively articulate the value proposition of ATS Services to colleagues, customers and industry contacts.


  • B.S. in Engineering/Sales or Business Management or equivalent experience - MBA a plus.
  • 8+ years of commercial or sales leadership experience in a technical capacity, with a results-orientated background.
  • 5+ years supervising, training and developing direct reports.
  • Self-driven, pro-active, creative, resourceful and goal orientated.
  • Experienced in the use of a CRM.
  • Possesses excellent time-management and project-management skills.
  • Resilient, ability to stay calm under pressure, self-driven, attentive to detail, and consistent
  • Proficient with Microsoft Word, Excel, Power Point, and Outlook.
  • Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.


•    The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
•    Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently. 
•    Visual Acuity – Normal requirements for reading written instructions and computer screens.
•    Hearing Ability – Normal requirements for understanding verbal instructions. 
•    Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor. 
•    Capable of wearing appropriate related PPE for extended periods of time.

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! Watch us work here!


Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.


Benefits ATS Life Sciences Chicago offers:

  • Competitive compensation package
  • Comprehensive benefits (including health, dental vision and employee assistance program)
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Tuition reimbursement
  • Wellness reimbursement
  • Paid time off
  • Annual paid volunteer day off
  • Fully climate-controlled environment
  • Professional growth opportunities
  • And more!

Apply now »