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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  4222

Rolling Meadows, IL, US, 60008-3833 Chicago, IL, US, 60008-3833

Date:  Jun 8, 2021

Service Project Manager

Job Description

Responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities.  Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business. 


Essential Job Duties

  • Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
  • Define the service project missions, goals, tasks, and resource requirements.
  • Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
  • Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
  • Develop risk mitigation to prevent overruns to budget and schedule.
  • Manage changes in project scope, identify potential problems and prepare contingency plans
  • Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
  • Resolve conflicts within and between service projects or functional areas.
  • Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.
  • Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
  • Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system, and follow through to successful resolution.
  • Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).
  • Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
  • Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
  • Follow a defined, agreed upon project management methodology. 
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
  • Contribute to the development and maintenance of Company standards.
  • Set and maintain departmental goals in keeping with company objectives.
  • Make recommendations for quality and cost improvements. 
  • Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.
  • Support Service request ticket management to successful closure
  • Other duties as assigned.

Additional Information


  • College courses in mechanical engineering, technology, or equivalent experience.
  • 3+ years of automation experience.
  • Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
  • Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
  • Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Strong multi-tasking, time management skills, while being resourceful and independent.
  • Able to influence others without authority.

Join the Winning Team at ATS Automation, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! Watch us work here!


Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.


Benefits ATS Life Sciences Chicago offers:

  • Competitive compensation package
  • Comprehensive benefits (including health, dental vision and employee assistance program)
  • Employee Stock Purchase Plan Eligibility
  • 401k with employer match
  • Tuition reimbursement
  • Wellness reimbursement
  • Paid time off
  • Annual paid volunteer day off
  • Fully climate-controlled environment
  • Professional growth opportunities
  • And more!

Apply now »