Share this Job
Apply now »
ATS Company:  SP Industries
Requisition ID:  9183

Warminster, PA, US, 18974

Date:  Mar 9, 2023

Director After Sales and Services

Scientific Products an ATS Life Sciences Company is searching for a Director After Sales & Services


At ATS, a $2.2B publicly traded global enterprise with a proud 40-year history, we are helping advance the future with our factory-wide automation solutions.  Within Life Sciences, what we do matters – it matters to our employees, customers, and our shareholders. We focus on the Life Sciences industry with a wide array of pharmaceutical development and production equipment.  Equipment uptime and reliability are top priorities of our customers when they are choosing lab and production equipment due to the high value and critical to patient nature of the products they produce.  This makes our ability to deliver outstanding after sales and field services support critical to our customers’ operations and their mission to provide life-saving pharmaceuticals to their customers. 


The Director After Sales & Services, SP Industries will be the functional owner of global After Sales and Services for SP Industries. This strategic operational leadership position will have ownership of all activities in alignment with the Global After-Sales and Service strategy within SP Industries.  The position will also sit on the ATS Global Services team to coordinate across all ATS global services teams and share best practices. The role will provide leadership by example in the adoption of streamlined processes, KPI implementation, customer focus, pipeline management and problem-solving. The successful candidate must have experience in a fast paced, dynamic environment leading both commercial and operational global teams to success.  


  • Lead the Front End (FE) and Back End (BE) of SP Industries segment after-sales and service business in-line with agreed upon processes. 
  • Develop a strategic plan, and roadmap for implementation to drive consistent growth in our aftermarket portfolio across the segment.  
  • Maximize the efficiency of our internal and global services resources through the implementation of robust processes, the use of our continuous improvement business system (ABM), and the development and implementation of our toolset to maximize the impact on customers.
  • Work with and influence new product development to improve serviceability and preventative maintenance monitoring as well as enabling greater after sales service/ upgrade opportunities.  
  • Develop and leverage our customer feedback and KPI’s to drive focused customer support, conduct root cause analysis and corrective actions. 
  • Develop performance measurement tools, focused around delivering profitable growth to the business through world-class service and support to customers.
  • Ensure the comprehensive use of the company CRM (example: Sales Force) for all customer interactions and department activities. 
  • Act as the escalation point for all SP Industries service issues or customer complaints, and work them through to resolution with root cause analysis and corrective actions.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. Develop and implement new service and aftermarket products, upgrades and offerings in support of growth initiatives.  

All managers are responsible for creating a positive safety culture and maintaining a safe and healthy workplace. It is the responsibility of each manager to ensure that employees receive regular training regarding health, safety and environmental matters.  Each manager is also accountable to ensure that HSE matters are addressed in a timely manner and that compliance with both legislative and corporate requirements are maintained.
Manager responsibilities for Health, Safety and Environment include:

  • Demonstrate leadership in Health, Safety and Environment compliance
  • Hold team members accountable for health, safety and environmental compliance as part of the annual performance review process
  • Ensure that the requirements of the health, safety and environment management system are implemented and maintained
  • Carry out hazard assessments, inspections, and audits as required by legislative framework and/or corporate requirements
  • Ensure that training is provided to all departmental employees are per established training matrix
  • Implement appropriate corrective measures for unsafe conditions and unsafe acts
  • Ensure that appropriate equipment, materials and protective devices are provided and maintained in safe condition
  • Provide information, instruction and supervision to employees 
  • Take every precaution reasonable in the circumstances for the protection of employees



  • A diploma or degree specializing in a technical field, preferably mechanical/electrical engineering.
  • Experience:
  • A minimum of 10 years’ of experience in operations and/or service/aftermarket leadership with a focus on lean process management.
  • Previous experience working in the custom automation equipment business and understanding of pharma industry preferred
  • Excellent sales and customer relationship management skills are essential.
  • Computer knowledgeable with such programs as Windows, Excel, Word, MS Outlook, Adobe, etc. 
  • Good knowledge of Microsoft Dynamics a plus, and/or other CRM’s. 
  • Strong influence and communication skills

Why Scientific Products?  

The three parallelograms in our logo reflect our core company values: People, Process, and Performance.  As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization.  Our relentless focus on people is what continues to set us apart as a great place to build a career.

  • We provide a wide range of innovative and high-quality scientific products that improve people’s lives
  • We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
  • We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
  • You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth

About ATS & Scientific Products
ATS is a $2.2B publicly-traded global enterprise with a proud 40-year history of helping advance the future with automation solutions.  Scientific Products sits within the ATS Life Sciences Group and is a leading global provider of state-of-the-art fill-finish drug manufacturing solutions, research, pilot and production lyophilizers, laboratory equipment and supplies, and specialty glassware. Scientific Products supports research and production across diverse end-user markets including pharmaceuticals, life science, ophthalmic, environmental testing and monitoring, food and beverage and more. Scientific Products has a long and successful track record of quality and science innovation, and is headquartered in Warminster, Pennsylvania, with production facilities in the USA and Europe. Scientific Products offers a world-wide sales and service network including product training and technical assistance. For more information visit


EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.

Pay Transparency Nondiscrimination Provision: 
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Nearest Major Market: Philadelphia

Apply now »