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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  3393
Location: 

Wixom, MI, US, 48393

Date:  Feb 18, 2021

Tool Maker / Machine Builder / Field Service Technician FSE

Job Description

ATS Automation Global Services is seeking a bright, ambitious Field Service Technician - Mechanical who enjoys traveling, new experiences, and learning opportunities. The Field Service role is incredibly important, providing value added services to our customers through the delivery of technical support, installation, preventive maintenance, and troubleshooting of equipment in the Transportation, Life Sciences, and Consumer Products industries.

 

Essential Job Duties

  • Interpret drawings and other specifications to determine best practices 
  • Prepare parts using hand tools, milling machines, lathes, grinders and other toolroom equipment 
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope
  • Interpret specifications and drawings or sample parts; plan sequence of operations and machine to the specified dimensions and tolerances
  • Troubleshoot equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status
  • Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
  • Consult with appropriate stakeholders to plan layout of equipment during line moves
  • Operate machinery to demonstrate equipment operation and analyze malfunctions
  • Facilitate warranty/non-warranty claims with the customer
  • Complete detailed Service Reports
  • Resolve customer issues through follow-up communication 
  • Advise management on customer satisfaction and product performance; make suggestions for product improvements
  • Travel to both domestic and international customer locations for long and short-term support
  • Maintain up-to-date knowledge on current products and equipment used at ATS  
  • Follow ATS and customer’s plant and safety regulations while at their facility
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
  • Other duties as assigned

Additional Information

Qualifications:

  • A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
  • 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)
  • An excellent understanding of pneumatics and hydraulics with basic electrical and system control
  • Aptitude to read drawings, reference manuals & assembly system instruction guides
  • Well versed with troubleshooting of mechanical systems
  • Experience in working with customers to resolve problems  
  • Proficient with Microsoft Word, Outlook, & Excel
  • Ability to read, speak, write, & understand English in a professional manner
  • Strong initiative, innovative, and keen attention to detail
  • Ability to work effectively in fast-paced environment 
  • Excellent interpersonal & communication skills
  • Ability and willingness to travel up to 75%
  • Willingness & ability to be on-call on a rotational basis 
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function

 

Benefits ATS Global Service offers:

  • Medical, Dental, and Vision Insurance
  • 401k Match
  • 10 Paid Holidays
  • Paid Vacation Days

 

To keep our employees safe:

  • While Traveling for work
    • Travel Preparedness Kits (KN95 masks, hand sanitizer, sanitizing wipes, and disposable gloves)
  • Onsite
    • Hand sanitizer dispensers placed throughout the facility
    • Require social distancing
    • Provide disposable gloves and respirators upon request
    • Conduct visitor health assessments

 

*Visa sponsorship is not available for this role

 

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Nearest Major Market: Detroit

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