Help Desk Service Engineer

Responsibilities:

• Support requests from customers or partners;
• Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.
   

Duties:

• Through the switchboard, receiving phone calls for service requests from the customer or partner;
• Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;
• Try to resolve the issue over the phone, the ticket is closed on the system;
   

Studies- Training Courses:

• Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering;
• Training courses on handling service over the phone / remotely
   

Technical Skills:

• Mechanical and electrical drawings;
• MS Office Suit and FUSION company enterprise system;
• Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.
   

Interpersonal Skills:

• Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect;
• Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;
• Following established processes step by step. 

Language skills:

• Good/great knowledge of English, both written and spoken.
   

Experience:

• From 2 to 5 years of experience as travelling technician or internal validation of different equipment.