Field Service Controls Engineer

Location: REMOTE
Travel: Up to 50% (including domestic and international)
Salary Range: $35 - $45 per hour

About Comecer

Comecer is a global leader in advanced containment and automation technologies for the Radiopharma, Pharma, and Cell & Gene Therapy (ATMP) industries. Our solutions include shielded isolators, aseptic filling systems, and modular cleanroom technologies that support cutting-edge research and production environments. We are committed to quality, compliance, and customer satisfaction across all our product lines.

Position Summary

We are seeking a Field Service Controls Engineer to provide technical service and support for Comecer equipment across North America, with a focus on controls systems including Siemens and Rockwell PLC/HMI platforms. This role combines hands-on troubleshooting, remote support, and customer relationship management, while also contributing to commercial activities such as service agreements and spare parts sales.

Key Responsibilities:

Field Service

• Troubleshoot, repair, and maintain Comecer industrial equipment at customer sites across the U.S. and Canada.
• Provide remote technical support (Help Desk Level 1 & 2) via phone and online platforms.
• Use internal FUSION software to manage service tickets and documentation.
• Execute service visits based on instructions from the Service Planner; create work reports and update records.
• Diagnose equipment issues and clearly communicate solutions to customers.
• Provide expert support for controls-related issues, especially Siemens and Rockwell PLC/HMI systems.

Commercial Support

• Ship/receive customer orders, stock shipments, and installation equipment.
• Manage spare parts inventory and proactively adjust stock levels.
• Organize and maintain technical documentation and user manuals.
• Promote and negotiate maintenance packages, service contracts, and spare parts kits.
• Build and maintain strong relationships with customers, vendors, and internal teams.
• Represent Comecer and ATS brands professionally and proactively.

Industries You’ll Support

• Radiopharma: Hot cells, dispensing modules, sterility testing isolators, VPHP sterilization systems.
• Pharma: Aseptic filling, potent API isolators, sterility testing, ATEX isolators, Baby Phill small batch fillers.
• Cell & Gene Therapy (ATMP): Modular cell culture isolators, FlexyCult™ incubation systems, ValueCell Fill.

Qualifications:

• Industrial Technical diploma (Mechanical/Electrical emphasis) or equivalent experience.
• Strong experience with Siemens and Rockwell PLC/HMI programming and debugging.
• Skilled in troubleshooting electrical and mechanical faults using appropriate tools and interfaces.
• Solid understanding of pneumatic, hydraulic, electrical, and mechanical systems.
• Experience with automation systems and customer-facing technical support.
• Strong problem-solving skills and continuous improvement mindset.
• Fluent in English (written and verbal); excellent interpersonal and time-management skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must be legally eligible to travel and operate a vehicle.

Why Join Comecer?

• Work on cutting-edge technologies in life sciences and advanced therapies.
• Be part of a global team committed to innovation and excellence.
• Competitive compensation and travel opportunities.
• Opportunity to grow in both technical and commercial aspects of the business.

Ready to support innovation at the intersection of automation and life sciences?
Apply today and become a key contributor to Comecer’s mission of delivering world-class solutions to the pharmaceutical and biotech industries.