SAP Concur Support Specialist

Summary:

We are seeking a skilled and motivated individual to join our team as a Concur L2 Technical Support Specialist/Entry-Level SuccessFactors Support Specialist. In this role, you will be responsible for providing technical assistance related to SAP Concur’s /SuccessFactors Travel, Expense, Invoice modules. In this role, you will provide essential support to our clients using SAP Concur/SuccessFactors, ensuring smooth operations and efficient resolution of technical issues.

Key Responsibilities:

1. Configuration Management:

   • Configure parameters and settings within SAP Concur’s modules based on the overall design defined by the Functional Consultant.

   • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors).

   • Conduct initial testing of product configurations.

2. Collaboration:

   • Collaborate with Functional Consultants to ensure the final system aligns with business requirements.

   • Work within assigned customer project teams, utilizing various platforms.

3. Technical Expertise:

   • Perform work at the highest technical level within one or more functional areas.

   • Customize application functions to meet specific business needs and processes.

   • Apply a broad knowledge of various technical skills to fulfill customization requirements.

4. User Support:

   • Assist end-users with inquiries related to SuccessFactors modules (Employee Central, Recruiting, Compensation, etc.).

   • Troubleshoot and resolve basic technical issues promptly.

   • Collaborate with senior team members to escalate complex problems.

5. System Maintenance:

   • Monitor system performance and identify areas for improvement.

   • Assist in system upgrades, patches, and enhancements.

   • Maintain accurate documentation of support activities.

6. Data Management:

   • Assist in data entry, validation, and corrections within SuccessFactors.

   • Ensure data integrity and compliance with company policies.

7. Training and Knowledge Sharing:

   • Participate in training sessions to enhance your understanding of SuccessFactors.

   • Share knowledge with colleagues and contribute to a supportive team environment.

Qualifications:

• Education: Bachelor’s degree in a relevant field (preferred).

• Experience: 3 to 6 years of experience in SAP Concur L2 Technical Support.

• Skills:

  • Proficiency in SAP implementation and technical support.

  • Familiarity with SAP Credit Management.

  • Strong problem-solving abilities.

  • Excellent communication and collaboration skills.

  • Ability to work in a rotational shift environment.

About ATS
ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including preautomation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 o􀆯ices in North America, Europe, Southeast Asia, South Asia, and China. The Company’s shares are traded on the
Toronto Stock Exchange under the symbol ATS.