Manager, IT Operations & Technology Services

JOB PROFILE

Position Title:   Manager, IT Operations & Technology Services
Department:    Corporate – Information Technology (IT)    
Reports To:      Director, Infrastructure and Operations 

ATS CORPORATION | OVERVIEW

ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.

JOB SUMMARY

The Manager of IT Operations & Technology Services will oversee key functions including IT Operations (ITIL), Endpoint Technology Services/Solutions, and Service Delivery. This role leads cross-functional teams to ensure the delivery of high-quality IT services, optimize end-user technology platforms, and manage service and support operations. The manager will also support enterprise IT Change, Problem, Configuration & IT Asset Management processes.

SPECIFIC RESPONSIBILITIES

Strategy & Planning
•    Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices.
•    Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap.
•    Assist in identifying opportunities for service improvements and operational efficiencies.
•    Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs.
Operations & Process Management
•    Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery.
•    Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed.
•    Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements.
•    Ensure adherence to approved policies, procedures, and standards across all IT operations.
•    Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs.
Team Management & Leadership
•    Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations.
•    Provide coaching, mentoring, and development opportunities to team members.
•    Assist in succession planning and building a sustainable, scalable team.
Vendor & Financial Management
•    Collaborate with vendors to support the delivery of IT services and solutions.
•    Participate in vendor evaluations and manage vendor relationships to ensure service quality and business value.
•    Support budget and headcount management within the team.
•    Help identify and implement process improvements to reduce costs and improve service delivery.
Collaboration & Communication
•    Work closely with IT leaders, department heads, and business stakeholders to understand and meet IT service needs.
•    Ensure effective communication between IT service teams and other departments.
•    Assist in project planning and management following established IT project methodologies.
•    Support IT integration during M&A activities, ensuring seamless IT support delivery.
•    Represent the IT Operations & Technology team in relevant IT meetings and forums.

QUALIFICATIONS

Education:
•    Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience.

Experience:

•    Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology.
•    3+ years experience leading IT teams, including working with global or offshore locations preferred.
•    Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices.
•    Experience managing endpoint technology environments and associated budgets.
•    Strong leadership, coaching, communication, and interpersonal skills.
•    Demonstrated ability to work in a fast-paced, dynamic environment.
•    Proactive ownership and commitment to operational excellence.
•    Ability to effectively communicate across all levels of an organization.

Location:  Cambridge, Ontario (On-site)

#LI-On-site