Spares Solutions Specialist

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

MAJOR DUTIES:

The Spares Service Solutions Specialist will develop our understanding of customers and their assets. The individual will identify where our service products add value. They will drive bookings to plan within the acceptable margins tolerance and contribute to our voice of the customer (VOC) scores by exceeding customer expectations. SPECIFIC

RESPONSIBILITIES:

· Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.

· Help implement and drive key performance indicators (KPI) that drive front-end success in proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.

· Build sustainable and mutually profitable relationships with customers.

· Proactively contact current and potential customers to educate them on our services, where our solutions add value and to develop opportunities.

· Understands the importance of maintaining the customer relationship management (CRM) system, i.e., Salesforce, leveraging it to manage customer relationships and opportunities, including asset intelligence.

· Delivers detailed request for quote’s (RFQ), services quotations and provides frequent updates of opportunities within the CRM for all service product offerings.

· Proactively manages their pipeline with the CRM and provide accurate bookings forecasts on an ongoing basis.

· Provide the Service Project Managers with relevant asset and customer information for them to prepare commercial packages ahead of all field resource visits to site.

· Attend commercial and training meetings to keep at the forefront of the Company’s latest service offerings and capabilities.

· Support follow-up and initial triage for customer satisfaction surveys.

· Actively support projects to simplify service processes and eliminate bottlenecks.

· Ensure that all business activities are performed in compliance with the ATS Code of Conduct.

· Assist with outstanding Service-related collection issues as needed.

· Other duties as assigned.

QUALIFICATIONS:

Education:

Post-Secondary Engineering Diploma, Degree in Engineering.

Experience:

Two (2) years sales’ experience in a technical service/parts environment with a proven ability to consistently achieve performance targets.
Ability to accurately document and record customer information.
Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills.
Ability to work independently, multitask and manage one’s time.
Previous experience with Microsoft Office suite, Oracle JD Edwards, Salesforce

Additional Information

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program and optional Employee Share Purchase Program

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary