Field Service Representative - Controls

Overview

The Field Service Representative - Controls is responsible for programming and editing controls systems, machine wiring, panel building, debugging, troubleshooting, and documentation of complete control programs for custom automation equipment in the field. 

Responsibilities

• Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.
• Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.\
• Make programming changes online for retrofitting or upgrading equipment.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Ensure alignment of customer objectives with on-site work plan.
• Review/suggest additional tools or equipment to better operate or maintain customer equipment.
• Make recommendations to repair/replace only items that require repair/replacement.
• When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
• Operate machinery to demonstrate equipment operation and analyze malfunctions.
• Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
• Troubleshoot & adjust mechanical/electrical/controls equipment.
• Coordinate third party vendors and assist to resolve technical issues.
• Complete detailed Service Report for the services provided on a daily/weekly basis.
• Resolve customer issues through follow-up communication.
• This is a customer facing role where soft skills are just as important as your programming abilities.  Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
• Travel to both domestic and international customer locations for long and short-term support.
• Follow customer’s plant and safety regulations while at their facility.
• Advise management on customer satisfaction and product performance; make suggestions for product improvements.
• Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. 

Qualifications

• A post-secondary diploma or degree specializing in Programming and Engineering.
• 5+ years of experience in a hands-on automation/controls environment.
• 5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
• Database/Robot/Vision experience is preferred.
• Well versed in pneumatic, electrical, and multiple controls systems.
• Aptitude to read drawings, reference manuals & assembly system instruction guides.
• Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics.
• Familiar with NEC & NFPA 79 & international electrical standards.
• Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
• Experience in working directly with internal and external customers to resolve problems.
• Proficient with Microsoft Word & Excel.
• Ability to read, speak, write, & understand English in a professional manner.
• Ability to work effectively in a fast-paced environment.
• Excellent interpersonal & communication skills.
• Ability and willingness to travel up to 85%
• Must have valid Passport.
• Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.