Field Service Representative - Electro Mechanical

Overview

This role will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and electrical customer issues. 

Job Responsibilities

• Operate machinery to demonstrate equipment operation and analyze malfunctions. 
• Travel to both domestic and international customer locations for long and short-term support 
• When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager. 
• Coordinate 3rd party vendors and assist in resolving technical issues. 
• Follow ATS and customer’s plant and safety regulations while at their facility. 
• Complete detailed Service Report for the services provided on a daily/weekly basis 
• Be available to be on-call on a rotational basis. 
• Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly. 
• Collect and assemble all necessary technical information and customer specifications to prepare for service scope. 
• Facilitate warranty/non-warranty claims with the customer. 
• Coordinate service projects including team meetings, schedule and financials as required. 
• Assist others and take on temporary or permanent assignments as requested by the Service Manager. 
• Maintain up-to-date knowledge on current products and equipment used at ATS   
• Responsible for meeting or exceeding customer expectations in an efficient manner. 
• Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment. 
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. 
• Adhere to all ATS health and safety rules and procedures. 
• Follow customer’s plant and safety regulations while at their facility. 

Qualifications

• A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent 
• 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician) 
• An excellent understanding of pneumatics and hydraulics with basic electrical and system control 
• Aptitude to read drawings, reference manuals & assembly system instruction guides 
• Well versed with troubleshooting of mechanical systems 
• Experience in working with customers to resolve problems   
• Proficient with Microsoft Word, Outlook, & Excel 
• Ability to read, speak, write, & understand English in a professional manner 
• Strong initiative, innovative, and keen attention to detail 
• Ability to work effectively in fast-paced environment  
• Excellent interpersonal & communication skills 
• Ability and willingness to travel up to 95% 
• Willingness & ability to be on-call on a rotational basis  
• Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function 

Health, Safety and Environment

• Work in compliance with divisional health, safety and environmental procedures. 
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods. 
• Report any unsafe conditions or unsafe acts. 
• Report defects in any equipment or protective device. 
• Ensure that the required protective equipment is used for the assigned tasks. 
• Attend all required health, safety, and environmental training. 
• Report any accidents/incidents to supervisor. 
• Assist in investigating accidents/incidents. 
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. 

• Work in compliance with divisional health, safety and environmental procedures. 
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods. 
• Report any unsafe conditions or unsafe acts. 
• Report defects in any equipment or protective device. 
• Ensure that the required protective equipment is used for the assigned tasks. 
• Attend all required health, safety, and environmental training. 
• Report any accidents/incidents to supervisor. 
• Assist in investigating accidents/incidents. 
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.