Field Application Scientist

The Field Application Scientist (FASc) for the Midwest or East plays a pivotal role in ensuring the seamless operation and optimal performance of BioDot instruments across various customer environments. This multifaceted Cytogenetics focused position blends technical expertise with customer-centric responsibilities, requiring a deep understanding of mechanical and electrical systems, proficiency in software and hardware functionalities, and the ability to troubleshoot and resolve complex issues.

Beyond technical prowess, the FASc engage extensively with customers, providing comprehensive training on instrument operation, delivering software and hardware support and fostering strong professional relationships. With a commitment to continuous improvement and innovation, the FASc contributes to protocol development, implements advanced programming solutions and collaborates across cross-functional teams to enhance workflow efficiency and drive strategic initiatives.

Overall, the FASc role embodies a unique blend of technical acumen, customer interaction, and proactive problem-solving essential for delivering exceptional support and driving innovation in the field of bioinstrumentation.

Role & Responsibilities (Primary Duties):
Instrumentation Inspection and Troubleshooting:
•   Assist with mechanical and electrical inspection and troubleshooting of instrumentation.
•   Perform troubleshooting of application protocols and instrumentation.
Maintenance and Repairs:
•   Repair, service, and perform preventative maintenance on BioDot instruments.
•   Optimize liquid handling performance of instrumentation, including camera systems.
Customer Interaction and Training:
•   Interact with customers to train them on instrument operation and maintenance.
•   Provide basic and advanced software and hardware training.
•   Develop and deliver training materials for BioDot Sales and Applications teams.
•   Conduct training of new employees.
Field Service Travel:
•   Travel for installation, preventative maintenance, and service of instruments at customer locations and BioDot headquarters.
•   Perform installation qualification (IQ), operational qualification (OQ), and guide customers on performance qualification (PQ) at customer locations.
•   Participate in trade shows and conferences, including setup, presentation, and lead generation.
Technical Support:
•   Respond promptly to online technical support inquiries, including direct interaction with customers via email and phone.
•   Independently assist customers in reaching their goals and provide application-specific protocols and training.
•   Document application support work and customer visits within the company database or other required formats.
•   Contribute to the company knowledge base.
Protocol Development:
•   Develop application-specific protocols on BioDot products by interpreting procedures provided by customers or the BioDot Sales team.
•   Develop protocols for complex automated instrumentation that requires integration with third-party devices.
•   Demonstrate advanced programming skills and software functions to control instrumentation.

**Base salary starting at $85,000 + eligible commission plan.

QUALIFICATIONS:
Education:

Must have a BA/BS in Biology, Molecular Biology, Chemistry, or a similar subject.
Cytogenetic ASCP certification
Preferred: Master’s or Doctorate degree in Biology, Molecular Biology, Chemistry, or a similar subject.

Technical Skills:
•   Strong mechanical and electrical troubleshooting skills.
•   Proficiency in software and hardware related to BioDot instruments.
•   Experience with IQ/OQ/PQ processes and documentation.
•   Minimum of 2-5 years of experience with analytical instrumentation, laboratory automation, electronics, mechanical engineering, or computers is highly desirable.
•   Proficiency with standard laboratory software/interfaces (Microsoft Excel, Word, Vendor Supplied/Custom Developed LIS).

Cytogenetics Experience:
•   Must have 1-3 years of Cytogenetics experience performing wet lab and analysis in FISH and Karyotyping.
•   Experience in high throughput lab environments is a plus.
Interpersonal Skills:
•   Excellent customer service and communication skills.