Field Application Specialist I

BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment, which frequently enables, inspires, and educates scientists to commercialize their ideas from R&D through to manufactured products.  We are part of ATS Corporation, part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.

This position also supports product development and continuous improvement initiatives and assists sales through product demonstrations, feasibility studies, and upselling of service contracts and spare parts. Based primarily in-house with 50–75% travel, the FAS will support advanced robotic automation solutions through installations, training, feasibility testing, demos, on-site technical support, and application development. 

ESSENTIAL JOB DUTIES:

• Perform on-site installation of BioDot systems at customer locations.
• Train customers on instrument operation and maintenance.
• Optimize instrument performance focusing on liquid handling precision, camera system calibration, and software controls.
• Perform Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as well as participate in Factory and Site Acceptance Testing (FAT/SAT) under supervision.
• Use customer management software to respond to technical support inquiries, escalating complex issues as appropriate.
• Conduct product demonstrations for customers and internal stakeholders, highlighting key instrument features and application capabilities.
• Facilitate hands-on training sessions for customers on instrument operation, maintenance, software functionality, and applications, utilizing prepared training materials and protocols.
• Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members. 
• Assume responsibility for continued customer satisfaction, and identify opportunities for upselling service contracts and spare parts, working in partnership with the sales team to enhance customer value.
• Participate in sales support activities including product demonstrations, technical presentations, trade shows, and conferences by assisting with setup, presentation delivery, and lead generation efforts.
• Maintain accurate and detailed records of customer interactions, site visits, application support, feasibility tests, FATs, preventative maintenance, and training activities within company databases and reporting tools.
• Demonstrate a proactive attitude toward continuous learning and process improvement by contributing ideas to improve workflows, instrumentation, and customer support processes.
• Exhibit strong interpersonal skills, maintaining professional relationships with customers, coworkers, and stakeholders to foster collaboration and customer loyalty.
• Adhere to company policies, safety standards, and regulatory requirements in all activities.
• Perform additional duties and special projects as assigned by management.

Minimum Required Experience

Education:

• Bachelor’s degree in Biology, Molecular Biology, Chemistry, Engineering, or a related technical discipline is required.
• Master’s or Doctorate degree preferred.

Experience:

• 2 to 5 years of experience with analytical instrumentation, laboratory automation, electronics, mechanical engineering, or computer systems.
• Preferred 3 to 5 years of experience programming and scripting for liquid handling or automation platforms.
• Experience in high-throughput laboratory environments is a plus.
• Skilled in experimental design, data analysis, and technical report preparation.

Skills and Abilities:

• Excellent verbal and written communication skills with strong customer interaction abilities.
• Proficient in standard laboratory practices and software, including Microsoft Excel, Word, Windows Explorer, vendor-supplied or custom-developed LIS, and help desk/database tools.
• Strong organizational skills and ability to work independently, manage time effectively, and make technical decisions under pressure.

Other Requirements:

• Willingness and ability to travel domestically and internationally up to 50–75%.
• Must possess a valid driver’s license with a clean driving record.
• Must successfully pass a civil and criminal background check and drug screening.
• Ability to stand, walk, push, pull, reach overhead, and bend to the floor as required.
• Occasionally exert up to 50 pounds of force and frequently exert up to 10 pounds of force.
• Normal visual acuity required for reading instructions and computer screens.
• Normal hearing ability required for understanding verbal instructions.
• Work primarily in an office environment with occasional exposure to high noise levels and physical hazards on the manufacturing floor.
• Must be capable of wearing required personal protective equipment (PPE) for extended periods.

Compensation

The salary range for this role is $80,000-$100,000. The role is also eligbile for a small discretionary bonus of 3% dependent on individual and company performance. 

Join the Winning Team at BioDot, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science BioDot division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!! 

Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

Benefits BioDot offers:

• Competitive compensation package
• Comprehensive benefits including health, dental, vision, as well as STD & LTD
• Employee Stock Purchase Plan Eligibility
• 401k with employer match
• Vacation days and separate sick time
• 10 Company Holidays
  And more!