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ATS Company:  SP Industries
Requisition ID:  8722

Pocomoke, MD, US, 21851

Date:  May 22, 2023

IT Support Specialist

Scientific Products, an ATS Life Sciences Company is expanding our team and has an immediate opening for an IT Support Specialist! 

What you will do

  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Performs Help Desk support functions including imaging, computer upgrades, software installations, audio/visual support, and inventory management.
  • Field phone calls and e-mail from employees seeking guidance. Answers inquiries concerning system operation; diagnoses system hardware, software and operator problems; and recommends or performs remedial actions to correct problems based on knowledge.
  • Performs a variety of network support tasks including account setup and maintenance, anti-virus and patch management, data backup and restoration, performance monitoring and tuning, and cable terminations.
  • Work closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
  • Train staff and users to work with computer systems and programs by interpreting operating instructions, answering questions, providing reference materials.
  • Contributes to the team effort by performing all required tasks in support of department goals and objectives as needed. 
  • Stay abreast of technical and industry developments by attending educational workshops, reviewing technical manuals, etc…
  • Additional responsibilities as required.


  • Associate or Bachelor’s degree in a computer technology field is desirable but not required.
  • MCP, A+ or N+ certification is desirable but not required.
  • 0-5 years of experience in Help Desk support configuring, upgrading, and repairing desktops, laptops, and associated hardware,
  • Ability to work with technical and non-technical team members
  • 0-3 years of experience in troubleshooting Microsoft Windows Operating Systems, Microsoft Office Applications, and Active Directory,
  • Strong problem-solving skills
  • Working knowledge of backup/restore methods and computer image deployment.
  • Ability to learn and adopt new concepts and technologies.
  • Excellent interpersonal and customer service skills as well as oral and written communication skills.
  • 50% Travel to our MD site as required in performance of job duties between business locations and to attend meetings/training outside the company as requested.


Physical Demands and Work Environment
The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • The employee is regularly required to talk and hear.
  • The employee is regularly required to use color vision and adjust focus between near and far objects.
  • The employee is regularly required to stand, walk, climb, crawl, bend and sit.
  • The employee is occasionally required to work from ladders, scaffolds, and lifts.
  • Some work is performed in tight spaces with difficult access.
  • The employee is regularly required to lift up to 30 pounds. #SPjobs3

Why join ATS?

  • We provide a wide range of innovative and high-quality scientific products that improve people’s lives.
  • We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision.
  • We offer 401(K) including company match, Paid Time Off annually + Paid Holidays.
  • You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth.
  • We respect each other and foster a collaborative work environment.
  • We innovate and are open to change.
  • We are responsible, accountable and act with integrity.


EEO and Affirmative Action Statement:
ATS is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.


Pay Transparency Nondiscrimination Provision: 
ATS will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Nearest Major Market: Salisbury

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