Service Project Manager

Service Project Manager

WHAT'S IN IT FOR YOU 

Benefits:

• Compensation: $95,000 - $135,000 USD
• Annual Performance-Based Incentive Bonus 
• 30% travel is required (Domestic & International) 
• Comprehensive benefits (Including health, dental vision and employee assistance program) 
• Employee Stock Purchase Plan Eligibility 
• 401k with employer match 
• Tuition reimbursement 
• Wellness reimbursement 
• Paid time off 
• Annual paid volunteer day off 
• Fully climate-controlled environment 
• Professional growth opportunities 
• And more! 

Job Description

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.

ESSENTIAL JOB DUTIES:

• Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
• Define the service project missions, goals, tasks, and resource requirements.
• Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
• Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
• Develop risk mitigation to prevent overruns to budget and schedule.
• Manage changes in project scope, identify potential problems and prepare contingency plans
• Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
• Resolve conflicts within and between service projects or functional areas.
• Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.
• Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
• Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.
• Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).
• Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
• Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
• Follow a defined, agreed upon project management methodology.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
• Contribute to the development and maintenance of Company standards.
• Set and maintain departmental goals in keeping with company objectives.
• Make recommendations for quality and cost improvements.
• Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as
• well as department procedures.
• Support Service request ticket management to successful closure
• Some off-hour availability may be required.
• Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.
• Comply with all Company policies.
• Full compliance to the terms and conditions within the employee signed work from home policy
• Other duties as assigned.

Qualifications

• College courses in mechanical engineering, technology, or equivalent experience.
• Greater than three (3) years of automation experience.
• Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
• Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Strong multi-tasking, time management skills, while being resourceful and independent.
• Able to influence others without authority.

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual Acuity – Normal requirements for reading written instructions and computer screens
• Hearing Ability – Normal requirements for understanding verbal instructions.
• Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor.
• Capable of wearing appropriate related PPE for extended periods of time.

HEALTH, SAFETY, & ENVIRONMENT (HSE) REQUIREMENTS:

• Work in compliance with divisional Health, Safety, and Environment procedures.
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through Lockout-Tagout (LOTO) methods.
• Actively pursue a duty to act where any unsafe conditions or unsafe acts are witnessed.
• Report any unsafe conditions or unsafe acts to your leader.
• Escalate any unsafe conditions or unsafe acts which leaders do not address to the General Manager (GM).
• Report any defect in any equipment or protective device.
• Ensure that the required personal protective equipment (PPE) is used for the assigned task.
• Complete all required Health, Safety, and Environmental training.
• Report any accidents/incidents, including first aid and near misses to your supervisor.
• Assist in investigating any accidents/incidents or near misses if requested.
• Refrain from engaging in any unruly conduct.
• Ensure that equipment, materials and protective devices are functioning in a safe manner.
• Ensure that employees are working in accordance with divisional health and safety procedures.
• Do not report to work onsite, at a customer’s site, or travel on behalf of ATS when feeling ill. Contact your leader immediately.
• Conform to all pandemic requirements identified by regulating authorities and ATS leadership during pandemic situations, e.g. social or physical distancing and various PPE requirements.
• You are responsible for yourself relative to sanitizing your environmental footprint. For example:
• Sanitize after use of any common or shared use item within the facility.
• Properly dispose of any witnessed trash or rubbish within the facility to the proper receptacle regardless of the source – use of PPE is recommended for anything potentially determined to be a biohazard.
• Properly dispose of liquids to prevent improper contaminants into the drain and surrounding water systems.
• Smoke/Vape only in designated areas – NOT within 15’ of any door