Spares Solutions Specialist

The Spares Solutions Specialist plays a critical role in supporting the growth and success of our aftermarket service business by proactively promoting and executing recommended spare parts solutions, supporting the generation of spare parts quotes/fulfillment of orders and inventory solutions to customers. This role acts as a key liaison between customers and internal departments, ensuring timely, accurate, and strategic support of spare parts proposals, pricing, and fulfillment.

The ideal candidate combines strong technical acumen, advanced Excel capabilities (including complex formulas), and a customer-centric mindset to drive exceptional customer experiences, continuous improvement, and innovative inventory solutions, such as consignment agreements. This role requires a deep understanding of customer challenges and a proactive approach to solving them.

ESSENTIAL JOB DUTIES:
Promote Spare Parts Sales:

• Drive customer engagement to encourage the purchase of recommended spare parts lists.
• Collaborate with cross-functional departments (Engineering, Procurement, Finance) to finalize pricing and lead times for spares proposals.
• Understand customer bottlenecks and tailor solutions such as inventory optimization or consignment agreements.

Technical & Analytical Expertise:

• Utilize advanced Excel skills (pivot tables, nested formulas, etc.) for efficient quoting, analysis, and reporting.
• Analyze spare part usage data to provide insights that support proactive customer outreach and internal process improvements.
• Work on complex customer problems, aligning internal capabilities with customer needs.
• Collaborate directly with customers to develop tailored spare parts strategies, including inventory optimization, custom spare assemblies, and consignment-based solutions that align with their operational and maintenance needs.
• Utilize PLM Upchain and SolidWorks systems to identify and analyze components within Bills of Materials (BOMs), referencing engineering drawings and 3D models as needed to support accurate part identification.

Customer Experience & Relationship Management:

• Deliver a seamless brand and buying experience across digital and physical service channels.
• Build and maintain strong, trust-based relationships with internal and external customers.
• Serve as a primary point of contact for spares-related inquiries and updates.

Operational Excellence:

• Support the creation and tracking of spare parts KPIs, including proposal on-time delivery (OTD), capture rate, and bookings.
• Assist with spare quote generation and order fulfillment in line with ATS LSS Chicago standards and approval protocols.
• Manage service request tickets through to resolution and closure.
• Ensure adherence to ISO standards and company policies.

 Process Improvement & Automation:

• Identify opportunities for continuous improvement and automation within spares quoting and fulfillment processes.
• Contribute to projects that improve turnaround time, data accuracy, and customer satisfaction.

CRM & Reporting:

• Maintain and leverage Salesforce CRM to manage customer interactions, spares opportunities, and performance tracking.
• Participate in data collection, reporting, and analysis to monitor department performance.

Collaboration & Communication:

• Provide support to Service Technicians, Project Managers, and Account Managers to ensure cohesive customer support.
• Collaborate with cross-functional teams to troubleshoot and resolve customer service issues.

QUALIFICATIONS:    

• High school diploma or equivalency
• Minimum 2 years of customer service-related experience in technical field required. 
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently, multitask and manage one’s time.
• Ability to accurately document and record customer/client information
• Previous inside sales experience would be a plus 
• Intermediate experience with computer applications such as MS Outlook, Excel, Word and data entry software.(Macros experience is a plus) 
• Previous experience with customer relationship management (CRM) software such as Salesforce is a plus.

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently. 
• Visual Acuity – Normal requirements for reading written instructions and computer screens.
• Hearing Ability – Normal requirements for understanding verbal instructions. 
• Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor. 
• Capable of wearing appropriate related PPE for extended periods of time.

We are an equal employment employer. All applicants considered are subject to a pre-employment screening.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Being authorized to work in the U.S. is a precondition of employment.  Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.