Apply now »
ATS Company:  ATS Corporation
Requisition ID:  11871
Location: 

Souderton, PA, US, 18964

Date:  Feb 8, 2024

IT Business Partner, NCC Automated Systems

NCC Automated Systems, a division of ATS Corp, is seeking an experienced IT Business Partner to join our dynamic team. As an IT Business Partner, you will own providing end-to-end ITsupport and driving strategic IT initiatives within our business of approximately 80 employees. The ideal candidate will have a minimum of 3years of related IT experience, preferably within a publically traded company. This position requires strong interpersonal skills, business acumen, and the ability to effectively collaborate with stakeholders at all levels of the organization. The position is a hybrid role based in Souderton, PA.

 

Essential Job Duties:

  • The Information Technology Business Partner is responsible for being the voice of the business for the greater IT team. This team member will Work on all aspects of end user device management including technology selection & purchase, configuration, upgrades, and Tier 2 (Service Desk) support.  Examples are:
    • Perform on-site technical support, including desktop and vendor level support.
    • Install, fix, debug, and maintain desktop technologies (including handheld devices).
    • Complete work orders such as telephone and computer install, moves, adds and changes (IMAC’s).
    • Update and maintain all IT asset inventory records, e.g. desktop, printer, network.
    • Capture performance metrics and ensure continuous improvements are made to lower mean time to repair.
  • Identify, research, and resolve complex technical problems.
  • Create and manage escalation procedures and ensure service levels are maintained.
  • Document, track, and monitor technical issues to ensure resolution in a timely manner.
  • Ensure that appropriate expertise and infrastructure are developed and implemented to support the responsibilities of the division’s IT group.
  • Manage, communicate, and implement strategic plans for telecommunications, messaging, client support, system administration and IT operations.
  • Provide input into annual IT budget.
  • Ensure that relevant operational, product and service standards and procedures are developed, communicated, and adhered to.
  • Ensure the proper incorporation, use and management of external service providers.
  • Maintain a high level of personal knowledge and awareness of information technology trends and emerging technologies.
  • Provide for the continuous evaluation and introduction of new services and products in compliance with corporate standards.
  • Ensure that common policies, procedures, and operational standards are implemented throughout the division.
  • Maintain awareness of and coordination with the corporation’s strategic plans and projects.
  • Establish, monitor, and achieve agreed service level objectives.
  • Provide liaison with external ATS divisions and operations regarding information, networking, and communications systems.
  • Assist in the development of standards for computer hardware, networking, and software.
  • Partner with business-on-business projects
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Implement new software or hardware platforms or systems as business requirements change.
  • Support ERP for enhancements as the business drives continues improvement
  • Recommend and implement continuous improvement initiatives that support improved services to lower total cost of ownership (TCO).

 

 

EDUCATION AND EXPERIENCE 

  • Bachelor’s Degree - specializing in computer networking or information systems.
  • 2-3+ years of related Service Desk, Desktop Support or End User Services related experience
  • Strong knowledge of and experience with ITIL IT Service Management processes specific to working within Incident, Problem, Change, SLM, and Service Desk competencies using ticketing systems such as Jira, ServiceNow, etc.
  • Troubleshooting skills for both PC hardware (memory, CPU, power supply, graphics) and software (Active Directory, Office applications, Exchange/E-mail); virtual desktop infrastructure.
  • Expert knowledge and experience with supporting the latest Windows desktop operating systems.
  • Knowledge of Microsoft SCCM/Endpoint Manager or similar technologies.
  • Knowledge of iOS & iPhone as well as MDM platforms like InTune would be an asset.
  • Hands-on experience with Microsoft 365 technologies and administration.
  • General network communications knowledge with switches, routers, TCP/IP, wireless, DNS/DHCP.
  • Experience with printing and audio/video systems would be an asset.
  • Excellent interpersonal and communication skills with ability to interact confidently at multiple organizational levels.
  • Good analytical, problem-solving, troubleshooting, and critical thinking skills.
  • Detail oriented and strong organization skills.
  • Self-motivation, ability to multi-task in a fast-paced, dynamic environment.


Nearest Major Market: Philadelphia

Apply now »