Parts Advisor

Position Title: Parts Advisor, NCC Automated Systems

Location: Souderton, Pennsylvania
Reports to: Service Manager

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We’re looking for people like us.
People who love to innovate.
People who thrive on challenge.People who love to create and own.

Sound like you?
Take your place among the best in the business and grow your career with NCC, an ATS Company. Join an environment where a passion for innovation combines with an uncompromised commitment to quality.

About ATS NCC:

NCC Automated Systems is a Full-Service Automation Systems Integrator with over 30 years of experience. Since 1986, NCC has successfully helped food processing, consumer packaged goods, and OEM machine builders streamline and optimize their production with system knowledge and industry expertise in sanitary conveying equipment. NCC proudly manufactures in the U.S., while integrating some of the world’s best automation equipment solutions, along with in-house mechanical and electrical design and manufacturing.

NCC merged with ATS Automation in September 2021. ATS is an industry-leading automation solutions provider supporting many of the world’s most successful companies. With a global presence and strong foundation in innovation, ATS continues to lead in delivering automation solutions that drive productivity and growth.

MAJOR DUTIES:

As a proactive member of the NCC Aftermarket Team, the Spare Parts Coordinator is responsible for supporting all spare parts activities across NCC’s customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment.

This position plays a critical role as the “Voice of the Customer,” ensuring responsiveness, accuracy, and strong relationship management while supporting revenue growth and operational performance.

SPECIFIC RESPONSIBILITIES:

Customer Service & Order Management (30%)

• Serve as the primary point of contact for customers regarding spare parts inquiries and requests
• Respond to customer requests for quotations in a timely and accurate manner
• Process spare parts orders and ensure proper order entry and documentation
• Coordinate with Supply Chain and internal teams to ensure on-time delivery

Quoting & Sales Support (20%)

• Develop recommended spare parts quotations in collaboration with project teams and vendors
• Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth
• Support top-line sales growth through effective customer engagement and responsiveness

Operations & Coordination (20%)

• Provide spare parts lists to Project Execution teams as required
• Research part information using vendor communication, historical data, and internal systems
• Collaborate with NCC Service Team on spare parts opportunities identified during site visits

Reporting & Performance Management (15%)

• Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue
• Utilize Daily Visual Management tools to track performance metrics
• Escalate issues and initiate problem-solving activities when KPIs fall below targets
• Support monthly forecasting of spare parts revenue

Leadership & Continuous Improvement (15%)

• Provide guidance, onboarding, and training to Spare Parts Coordinators
• Support delegation of tasks and development of team capabilities
• Identify and implement continuous improvement initiatives aligned with NCC’s value drivers

Key Characteristics:

• Strong customer service orientation with the ability to act as the “Voice of the Customer”
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Analytical mindset with problem-solving capabilities
• Ability to lead, coach, and support team members
• Proactive, responsive, and results-driven

Education:

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred
• Equivalent combination of education and experience will be considered

Experience:

• Minimum of 5+ years of experience in spare parts coordination, customer service, or order management
• Experience in manufacturing, automation, or industrial environment preferred
• Strong understanding of supply chain, order processing, and customer support functions
• Experience with ERP systems and spare parts management processes
• Demonstrated ability to manage customer relationships and support revenue growth
• Experience leading or mentoring team members preferred

Key Accountabilities:

• Execution of all spare parts activities including quoting, order entry, and fulfillment
• Profitability of spare parts sales, including pricing and margin management
• Achievement of KPI targets such as On-Time Delivery, bookings, and revenue
• Development and oversight of Spare Parts Coordinator(s)
• Continuous improvement of processes supporting customer satisfaction and operational efficiency