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ATS Company:  ATS Automation Tooling Systems
Requisition ID:  2602

Wixom, MI, US, 48393

Date:  Apr 4, 2021

Controls Field Service Technician

Job Description

Our After Sales & Service team supports industries such as Transportation, Life Sciences and Consumer Products. We are currently looking for a bright, ambitious Controls Field Service Technician who enjoys travel, new experiences and learning opportunities. The Field Service role is incredibly important, providing value added services to our customers. 

This role will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment in addition to machine wiring and panel building.


Essential Job Duties

  • Develop and program control systems using PLC’s, PC’s, servo drives, robots, and other specialized controllers specific to customer requirements
  • Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status
  • Make programming changes online for retrofitting or upgrading equipment.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff
  • Ensure alignment of customer objectives with on-site work plan
  • Review/suggest additional tools or equipment to better operate or maintain customer equipment
  • Make recommendations to repair/replace only items that require repair/replacement
  • When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager
  • Operate machinery to demonstrate equipment operation and analyze malfunctions
  • Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance
  • Consult with engineering personnel to resolve uncommon problems in system operation and maintenance
  • Troubleshoot & adjust mechanical/electrical/controls equipment
  • Coordinate third party vendors and assist to resolve technical issues
  • Complete detailed Service Report for the services provided on a daily/weekly basis
  • Resolve customer issues through follow-up communication 
  • Communicate with internal and external customers to understand needs and support resources and solutions accordingly
  • Facilitate warranty/non-warranty claims with the customer
  • Travel to both domestic and international customer locations for long and short-term support
  • Follow customer’s plant and safety regulations while at their facility
  • Advise management on customer satisfaction and product performance; make suggestions for product improvements
  • Interpret specifications and drawings or sample parts; plan sequence of operations and machine to the specified dimensions and tolerances

Additional Information


  • A post-secondary diploma or degree specializing in Programming and Engineering 
  • 4+ years of experience in a hands-on automation/controls environment
  • 3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software
  • Database/Robot/Vision experience is preferred
  • Well versed in pneumatic, electrical and multiple controls systems
  • Aptitude to read drawings, reference manuals & assembly system instruction guides
  • Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics
  • Familiar with NEC & NFPA 79 & international electrical standards
  • Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment
  • Experience in working with customers to resolve problems  
  • Proficient with Microsoft Word & Excel
  • Ability to read, speak, write, & understand English in a professional manner
  • Strong initiative, innovative, and keen attention to detail
  • Ability to work effectively in fast-paced environment 
  • Excellent interpersonal & communication skills
  • Ability and willingness to travel up to 50%
  • Willingness & ability to be on-call on a rotational basis 
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function

Benefits ATS Global Service offers:

  • Medical, Dental, and Vision Insurance
  • 401k Match
  • 10 Paid Holidays
  • Paid Vacation Days


To keep our employees safe:

  • While Traveling for work
    • Travel Preparedness Kits (KN95 masks, hand sanitizer, sanitizing wipes, and disposable gloves)
  • Onsite
    • Hand sanitizer dispensers placed throughout the facility
    • Require social distancing
    • Provide disposable gloves and respirators upon request
    • Conduct visitor health assessments


*Visa sponsorship is not available for this role

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Nearest Major Market: Detroit

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