Senior Project Manager

OVERVIEW

***This role will sit in the ATS Wixom, MI facility. Candidates must live within commutable distance to the facility. No relocation is available. 

ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide.  Services are a growing component of the overall delivery of value to ATS’ customers globally and offer an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service solutions to drive ongoing value.    

The Senior Project Manager will be responsible for managing project commitments from receipt of purchase orders through to completion and acceptance by the customer. 

RESPONSIBILITIES

• Plan, monitor and successfully control the project from the receipt of the order through delivery of services at the customer’s site.  
• Lead a multi-disciplined project team to execute projects on schedule, within budget, delivering the contracted scope of work to all applicable codes and standards.  
• Key customer contact for assigned projects.   
• Manage project risks through assessment, identification, and mitigation of potential risks. 
• Present oral and written reports defining plans, problems, and resolutions.  
• Develop suitable budget allocations for ATS labor and materials.  
• Oversee project schedule development and identify all critical path activities.  
• Manage project resources.   
• Prepare accurate financial and resource forecasts throughout the life of the project.  
• Work with the financial analyst(s) to ensure all billings and invoicing are submitted on time.  
• Conduct regular team meetings and issue weekly project updates to the project team and customers. 
• Encourage and mentor employees to ensure that the project team’s morale and efficiency is maintained at the highest level.  
• Provide after-sales technical feedback to engineering teams for machine performance and reliability improvements.  
• Act as the primary after sales customer advocate for machine related issues, review system performance, update open issues, document, and execute on agreed actions.  
• Document and conduct root cause analysis, issue investigation and resultant corrective actions for issues using a fact-based approach. 
• Ensure that the order received from the customer is compatible with the terms of contractual and engineering specifications in the proposal.  
• Track all contract changes and prepare CORs (Change Order Requests). Ensure customer caused / requested changes are executed by the team only after receipt of customer agreement.  
• Proactively identify & manage changes in project scope, identify potential problems, and devise contingency plans.  
• Make recommendations for process, quality, and cost improvements.  
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.  

REQUIREMENTS

• A Post-Secondary college diploma, engineering degree or equivalent.  
• At least 6 years of experience in customer service management, lean process, and procedure practices in a manufacturing environment. 
• Lean Six Sigma or Green Belt certification preferred. 
• Attainment of or qualifying for the Project Management Professional (PMP) preferred. 
• Knowledge of CRM (salesforce) and ERP (JDE) systems. 
• Proficient in Microsoft Project, PowerPoint, Word, Excel, and Outlook. 
• Experience with Service Project Kick-Off (PKO) meetings and Project Execution Planning (PEP).  
• The ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.  
• Able to influence without authority. 
• Ability to read, speak, write, & understand English in a professional manner.  
• Strong initiative, innovative, and keen attention to detail. 
• Ability to work effectively in a fast-paced environment. 
• Excellent interpersonal & communication skills. 
• Experience working with customers to resolve problems. 
• Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.